An Important Notification Regarding Horizon BCBS Participants Utilizing OCA’s ClaimsExpress Service
It has been brought to OCA’s attention that Horizon BCBS has automatically enabled an extra security feature on the Horizon BCBS member portal. The automatically enabled 2-factor authentication security setting is causing disruption to the ClaimsExpress service. This process, unfortunately, is breaking credential connections and we are no longer receiving claim data for processing.
In order to correct this connection, the 2-factor authentication will need to be disabled on the Horizon portal. Once completed, the connection with ClaimsExpress will need to be reestablished through the myOCA portal’s ClaimsExpress section.
To remove the Advanced Security under Horizon:
- Go to profile and settings
- Go to advanced security
- Turn the MFA toggle off
See Screenshot example below: