Open Enrollment Communication

October 12, 2020 | COVID-19 OCA News Quick Alerts

With a large majority of clients renewing their benefit plan year on January 1st, many employers will soon begin (if not already) evaluating their benefit packages and communicating their open enrollment strategies. With this year’s open enrollment taking place during an ongoing pandemic, we want to provide a clear path to OCA’s processes and how we are going to assist our clients. We are also excited to announce that all existing client fees will remain the same for 2021!

Open Enrollment (OE) Client Communication Timeline

Below is our email schedule as well as a brief description explaining the email intent to help ensure a smooth open enrollment season.

60 days prior to renewal date: The initial email is the open enrollment notice that includes our “Renewal Form“. Here employers may amend their benefits with OCA, confirm plan information and provide additional points of contact.

40 days prior to renewal date: The next email will provide educational tools/resources that can help employees feel more prepared in making the right selection for the upcoming plan year. We will also be releasing our webinar trainings.

15 days prior to renewal date: The third email will alert employers to finalize and collect employee enrollments to avoid any disruption with employee accounts.

5-7 days after the renewal date: The final email will be sent to any employer(s) who did not communicate employee enrollment information to OCA.

Note: Due to the ongoing pandemic, OCA will not be conducting onsite meetings. We understand that this year’s open enrollment has the potential to be even more complicated and we will continue to send out helpful tips and tools to ensure a smooth renewal season. 

Should you have any questions, please feel free to contact your OCA sales representative or contact us at